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Orders, shipping & payments

What is your return policy?

  • As a first time purchaser, we’re happy to give you your money back or exchange your garment within 60 days of your first purchase. All we ask is that you provide a 15 word statement about why the product wasn’t right for you or why you’d like to exchange. For more information and to apply, please click here.

    If you have changed your mind for any reason, you may return products in their original packaging, unopened and undamaged, back to us within 14 days of receipt of goods for store credit or a refund.  We recommend getting in touch before returning any product back by emailing our support team here.

    Please note that you must return the goods to us at your cost and risk, and we recommend using a tracked service, as we cannot be held liable if the parcel is lost or damaged in transit. Products that have been opened or damaged will not be refunded. We aim to issue refunds or grant store credits within 14 days of receipt of the returned items. All refunds are made via your original payment or via BACS transfer.

What is the Money Back Guarantee?

  • As a first time purchaser, we’re happy to give you your money back or exchange your garment within 60 days of purchase. All we ask is that you provide a 15 word statement about why the product wasn’t right for you or why you’d like to exchange. For more information and to apply, please click here.

What currency do you accept?

  • All payments are made in the currency displayed at checkout.

What payment methods do you accept?

  • We offer a variety of online payment methods including: VISA, MasterCard, American Express. We also allow the use of Apple Pay and Google Pay. You can select your preferred payment method at checkout.

Can I track my package?

  • Once you’ve placed an order, you will receive emails notifying you of the movement of your order. This includes a notification that your order has been shipped. If you did not receive the email, please check your spam folder. If you believe your item should have already arrived and it has not, please contact us and we will investigate further for you.

I haven't received my refund

  • If you've returned your item, but the refund hasn't been processed in a timely manner, or if you have any other questions or concerns, please email us with your order number and we will be happy to look into this further for you.

Can I use multiple discount code?

  • Only one promotion or discount code can be used at any time.

I forgot to apply a discount!

  • Unfortunately we cannot retrospectively add discounts or coupon codes to your orders.

Where do you ship?

  • We ship to all UK postcodes from our local warehouse. There are no import or customs fees. Please note we currently do not ship to ROI.

I'm having trouble placing an order

  • While we do our best to ensure that our website experience is consistent and functional across all devices, occasionally something small may not function properly on older browsers. We highly recommend you first update your browser to the newest version. Or, simply trying another browser will usually work too! We prefer Chrome here at Bodyform! We apologise for any inconvenience. If you still need help or are experiencing issues, please don't hesitate to email us .

When will I receive my order?

  • We dispatch in-stock products Monday to Friday. Orders placed after 2pm will be dispatched the next business day.

    We offer free standard shipping on all orders (3-5 working days), but if you’d like to have your order quicker, our express shipping option is £5.90 and take 1-2 business days.

What do I do if I receive the wrong order?

  • If you have received an incorrect item in the last 60 days, please email us with your order number as well as pictures details of the item you received (style, size, colour). We aim to send out replacement products within 3 working days after your request has been processed.

    If the product that you ordered is no longer available, we may offer you substituted goods of a similar nature and quality. In this case, we will contact you and ask if you wish to proceed.

What do I do if I have a faulty item?

  • If you have received an item which is faulty (some exceptions apply*), we will happily replace product you purchased in the last 90 days. Please contact us, providing your order number and a clear description of the issue with pictures clearly showing the fault. *Does not apply to products marked as not in perfect condition or if we informed you about any fault before your bought the item. Products damaged by wear and tear, an accident or misuse are also not eligible.

Can I change my order?

  • If for any reason you need to cancel your order you can contact us contact us

    Unfortunately, we are unable to make any changes once your order has been dispatched.

Do you have any retail stockists?

  • intimawear by Bodyform™️ is also stocked in most Tesco stores and on Tesco.com.

How do I apply a discount?

  • If you have a discount code to use, you will be able to apply this at the checkout.

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